Refund Policy

Refund Policy

We strive to ensure our customers are satisfied with their purchases. However, we understand there may be instances where a return or refund is necessary.

Conditions for Refund:

  1. Incorrect Product:

    • If you receive a product that you did not order, you are eligible for a full refund.

    • Please contact our customer support team within 7 days of receiving the incorrect product to initiate the refund process.

  2. Product Mismatch:

    • If the product received does not match the description on our site, you are eligible for a full refund.

    • Ensure to report the issue within 7 days of product receipt to our customer support team, providing details and, if possible, photographs of the discrepancy.

Conditions for Non-Refund:

  1. Order Processing/Shipping:

    • Once your order is in the processing or shipping stage, we are unable to offer refunds.

  2. Customer-Induced Damage:

    • If the product is functioning correctly but has been broken or damaged by you, we cannot offer a refund.

Lost or Damaged Products

Lost Products:

  • If your product is lost during shipping, we will ship a new one at no additional cost.

  • Please allow a reasonable time for the package to be considered lost (typically 30 days) and contact our customer support team to report the loss.

Damaged Products:

  • If your product is damaged due to a shipping error, we will send a replacement immediately at no extra charge.

  • Contact our customer support team within 7 days of receiving the damaged product, providing details and, if possible, photographs of the damage.

Replacement Policy

Shipping Damage:

  • If the product is damaged due to shipping, we will send a replacement immediately without charging for the damaged product.

  • Report the damage to our customer support team within 7 days of receiving the product, including details and photographs of the damage.

General Replacement Guidelines:

  • All replacement requests are subject to approval. Once approved, we will process the replacement within 2-5 business days.

  • Replacements are shipped using the same shipping method as the original order.
  • You have 5 days to cancel the order if they are passed then it will not be returned
  • If you have placed the order and further assitance needed from you and you cannot provide it . And the 5 days have already passed then we can not do refund!